Johnson County Community College
Student Support Technician
(Jul 2023 – Present)
- Provided front-line IT support to students and faculty through a ticketing system, ensuring timely resolution of issues.
- Troubleshot network connectivity, printer errors, and application installation problems on campus workstations.
- Managed user accounts, password resets, and access provisioning in Active Directory.
- Created and maintained knowledge-base articles and delivered technical training workshops.
- Collaborated with the IT department on network upgrades, infrastructure maintenance, and security audits.